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For Motor Vehicle Claims

Claims are to be made through the Vero claims procedure below.

Vero Insurance Policy number for Vehicles and buses: MSL019091484

Please lodge all motor claims directly with the insurer

You can lodge online here or complete the claim form below and email to

Windscreen claims: O'Brien is Vero's preferred provider and can be contacted on 1800 833 547

Alternatively, the dedicated insurance line for all Vero windscreen/glass (nil excess) claims is 1800 027 403.

For motor claims requiring escalation or additional assistance, Vero has a dedicated claims officer for the Lutheran Church Motor policy as follows: 

Contact Name - Jonathan Logan 

Email -

Telephone - 03 9075 5675

Please note that only vehicles that are registered under the name of a Lutheran Church organisation are eligible for motor vehicle insurance cover through LCA Insurance.

Please contact LCA Insurance for alterations or additions to your vehicle fleet.


For Student Personal Accident

Complete a Student Accident Claim Form including the Medical Practitioners Statement and return via email, fax or post. For queries in relation to your claim phone Chubb (an ACE Company):

Phone: 02 9335 3355 or 1800 688 640
Email: A&
Fax: 02 9231 6940
Post: Chubb (an ACE Company), GPO Box 4065, Sydney 2001


For Equipment Breakdown

In the event of an equipment breakdown notify Vero Insurance by calling the Vero First Response Unit on 1300 888 073.

Vero Insurance Policy number for Equipment Breakdown: IMA019124586

Complete a Equipment Breakdown Claim form and email to together with relevant documentation.

For queries in relation to your claim contact Vero:

Phone: 1300 888 073


For all other enquiries contact LCA Insurance

Phone: 08 8267 7330 (Monday to Friday during business hours)
Post: 197 Archer St, North Adelaide SA 5006