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Position Vacant

Member Services Officer

Are you a customer service and administration star?

We are looking for a person to join our LCA Insurance team in North Adelaide as a Member Services Officer.

About us

Since 1983, LCA Insurance has been serving the Lutheran Church of Australia by administering a comprehensive insurance portfolio to its members. Our broad range of policies safeguard the entire Lutheran Church of Australia and auxiliaries, including schools, colleges, aged care facilities, churches and community care.

About you

You will be a person who is committed to delivering the highest standards of service to our members. You will have excellent administrative skills and have a good working knowledge of Microsoft Word, Excel and Outlook.

Ideally you will have an understanding how insurance works and may have even worked in an insurance or accounting related field. You enjoy and thrive working in a team environment, but you are also good at self-managing your workload and time.

You may be a Lutheran, a Christian or at least have empathy for our Christian environment and be willing to support our values and purpose.

The role

Reporting to the LCA Insurance & Risk Manager, you will be required to assist our LCA Insurance members by responding to a range of client requests, including assisting them through the claims process. You will also process renewals, endorsements and updates into our Geni database, as well as completing bank reconciliations, preparation of payments and following up of our outstanding debtors. Outstanding communication will be required to maintain effective relationships with our key stakeholders, including participating organisations, insurers and insurance brokers.

As part of the LCA Insurance team you will be required to maintain the LCA Standards of Ethical Behaviour and you can read more about these here.  

The hours per week (FTE) are flexible to the right candidate however a minimum of FTE 0.6 would be required. An attractive salary dependent on qualifications and experience will be offered along with flexible work arrangements.

Please email your application letter and resume to Lucinda Osborne, LCA Insurance & Risk Manager, at  Applications close 5pm on 30 August 2022.

To view the Position Description click here