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Motor Vehicle Claim

MOTOR VEHICLE

In the event of an accident you must take the following actions:

  • Do not admit liability
  • Exchange names, addresses and registration numbers and obtain details of the third party's insurance company
  • Note the location of the accident and the road/street, time and date, weather conditions
  • Obtain names and addresses of any witnesses
  • Report the accident to the Police if required by law.

Please refer to the following information regarding the motor vehicle claims procedure.

For clients insuring their vehicles through LCA Insurance, the motor vehicles insurer is Vero and the 

Policy number is MSL019091484 

Please lodge all motor claims directly with the insurer

You can lodge online here or complete the claim form below and email to lodgeclaim@vero.com.au

Windscreen claims: O'Brien is Vero's preferred provider and can be contacted on 1800 833 547

Alternatively, the dedicated insurance line for all Vero windscreen/glass (nil excess) claims is 1800 027 403.

For motor claims requiring escalation or additional assistance, Vero has a dedicated claims officer for the Lutheran Church Motor policy as follows: 

Contact Name - Jonathan Logan 

Email -  Jonathan.Logan@suncorp.com.au

Telephone - 03 9075 5675

Please note that only vehicles that are registered under the name of a Lutheran Church organisation are eligible for motor vehicle insurance cover through LCA Insurance.

Please contact LCA Insurance for alterations or additions to your vehicle fleet.

Claims